Frequently Asked Questions

Here are answers to common questions about shopping with AuroreWear.

1. How can I place an order?

Choose a product, add it to your cart and complete checkout with your shipping and payment information.

2. What payment methods are available?

Available payment methods are shown securely at checkout. Options may vary by country and device.

3. How long does delivery take?

Orders are generally processed within 1–2 business days. Delivery within France is generally estimated at 3–7 business days after dispatch. International delivery times vary by destination.

4. Do you offer international shipping?

Yes. International shipping is available to eligible destinations. Available countries and shipping costs are shown at checkout.

5. What is your return period?

Eligible returns may be requested within 30 days of receiving an order, subject to our Return & Refund Policy and applicable consumer rights.

6. How can I track my order?

When tracking is available, tracking information will be sent by email after dispatch.

7. How is my personal information protected?

We take privacy and payment security seriously. Please see our Privacy Policy for more information.

8. What if my order arrives damaged or incorrect?

Please contact us at ja016081@gmail.com as soon as possible with your order number and relevant details so we can assist you.

9. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been dispatched.

10. How can I contact AuroreWear?

Email us at ja016081@gmail.com. We aim to respond within 24 hours, Monday to Friday.