Política de reembolso

Return & Refund Policy – AuroreWear

We want our customers to be satisfied with their purchases. If you are not satisfied with your order, you may request a return in accordance with the conditions below.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item should generally be unused, unworn, in its original condition and, where applicable, include its original packaging and tags.

Certain products may not be eligible for return where applicable. Any specific return restrictions will be stated on the relevant product page.

How to Request a Return

Before sending an item back, please contact us at:

Email: ja016081@gmail.com

Please provide your order number and explain the reason for the return.

We will provide return instructions after reviewing your request.

Return Shipping Costs

Unless the item is defective, damaged, incorrect or otherwise covered by applicable consumer protection law, the customer may be responsible for the cost of returning an item.

If you receive a defective, damaged or incorrect item, please contact us before returning it.

Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method.

The time required for a refund to appear in your account may depend on your payment provider or bank.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at ja016081@gmail.com and provide your order number and relevant photos.

We will review the issue and provide appropriate assistance.

Statutory Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights that apply to customers under applicable law.